Excellence in Dentistry, Affordable for You

Our appointments and Office Policies

At East Dental Care, we believe that clarity is the key to a successful relationship. In an effort to ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our dental appointment & office policies.

Please feel free to contact us or call us at (403) 248-6565 with any questions you may have.

Personal Privacy Act

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for your convenience. However, a valid credit card must be on file and your insurance company must accept this service. Please be advised that we do accept Direct Billing for Orthodontic procedures but we do require payment the day of service for any outstanding amounts (unless other payment arrangements have been made with our administrative team).

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Office Policies

Please understand that it is your responsibility to keep track of your upcoming dental appointment. As a courtesy, we send out hygiene reminder cards or emails to you 4 weeks prior to a booked appointment and make confirmation calls or emails 2 weeks prior to hygiene appointments. As well, we send a courtesy reminder the day before all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Dental appointment & office policies state that due to a continuous high demand during prime appointment times, we require a minimum of two business days notice per appointment, should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you. Where insufficient notice is given for a canceled or missed appointment, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

Due to COVID-19, if you feel unwell or have been exposed to COVID-19 prior to your appointment,
please call us and we will reschedule your appointment at no charge.

At East Dental Care, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability and help you attain a high level of dental care and overall well-being.

We invite you to call East Dental Care at (403) 248-6565 to book your new patient appointment today!

Contact East Dental Care

Call us now if you’re experiencing a dental emergency. We are always accepting new patients and look forward to helping you with your dental needs.

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    Providing Family, Restorative, Cosmetic, Family & General Dentistry to Applewood Park, Red Carpet, Abbeydale, Penbrook Meadows, International Avenue, Marlborough Park, Forest Lawn Heights, Forest Lawn & Surrounding areas in NE and SE Calgary.